Frequently Asked Questions

Application Process

What is continuing care?

Continuing care facilities (also called long-term care, nursing homes and extended care facilities) provide their Residents accommodation with professional nursing care and personal services twenty-four hours a day. At Venta, additional programs such as Pastoral care, Rehabilitation Therapies, Food Services, Housekeeping and Recreation activities combine together to make a homelike environment for our Residents and families. Generally, Residents who live in a continuing care facility generally require more help with the basic daily activities such as eating, bathing, dressing, and toileting.

How do I know if I am eligible to be admitted into Continuing Care?

Admission into a continuing care facility is based on the following:

  • An assessment of need completed by a regional health authority nurse. If a decision is made that you require a continuing care facility, the regional staff will work with Central Placement Services to find the right facility for you.
  • that you must have been a Resident of Canada for 10 years or more at the time of application for admission.
  • that you must have lived in Alberta for one year immediately prior to applying or
  • that you lived in Alberta for three consecutive years at any time during your lifetime.
+ More Info: Continuing Care


Financial

What will I be paying for accommodation?

The Alberta Government sets the accommodation rate that continuing care centres can charge Residents for accommodation. These rates are standardized across the province and include your rent, meals, housekeeping, basic cable, heating and utilities. You will be given three months notice, should there be any changes made to the current rate.

Private room $ 54.25 per day
Semi-private room $ 47.00 per day

Any optional services such as hairdressing, massage therapy, money loan, telephone, personal laundry, etc. will be added in detail to your monthly invoice.

All rates are subject to change.

+ More Info: Continuing Care

Where and how do I make my monthly accommodation payments?

All Resident related financial transactions are conducted through the Business Office, including your monthly billing.Your monthly accommodation charges will be on a detailed statement available for pickup in the business office. The monthly statement will include the accommodation for the current month and any optional services used during the previous month. Payment is due between the first to the tenth day of the month. We accept cash and cheques.

Business Office hours: Monday to Friday 8:30am - 5:00pm
After Hours from 5:00pm - 6:00pm, payments can be made at the Schedulers office located across from the Business Office.

Accommodation Set-up

May I bring my own furniture?

Yes, this is your home and we encourage you to make your room comfortable. Depending on the space allowed in the room and safety policies, certain items may not be allowed, please discuss this with a staff member.

How much privacy will I have?

Venta Care Centre staff will do their best to respect the privacy of you and your home, while providing you with highest quality of care and services.

How often can my family and friends visit?

Family and friends are encouraged to visit as often as they like, however to allow for the morning and evening care of the Resident, it is suggested that visiting be done between 9:00am - 8:00pm.
To ensure our Residents safety, the front door is locked at 8:00pm.

Please remember to sign in and out of our book located at the front entrance. Thanks!

Concern Resolution

How do I address concerns that I may have about my health care or accommodation?

Please discuss your concerns with the Nurse on duty or Care Manager. If they are not able to resolve the concern/complaint, speak with the Director of Care. If you still have a concern speak to the Chief Operating Officer, Dr. Peter Birzgalis. If the concern cannot be resolved within the organization, the matter can be referred to an external agency such as: